Who’s going to pay for bank branches?
The relentless decline in the number of bank branches in the UK and elsewhere features regularly in the press. In May 2016 BBC News stated that 600 branches had closed in the previous year. It’s no...
View ArticleMy new business bank is like a bank, but better
Last year I wrote about the lack of innovation in business banking and someone must have been listening! Last week my Tide Business MasterCard arrived. Tide is technically a prepaid account but...
View ArticleLet’s not treat identity verification as security theatre
I’ve worked on identity verification in the UK, both from the customer side and now on the service provider side. Despite the rich data available to organisations to verify the identity of customers...
View ArticleAirPods – Apple at its best
Over the years I’ve tried a number of different Apple headphones with my iPhones, both in ear and on ear. I’ve always struggled to find a set that are comfortable, so presumably I have strange ears!...
View ArticleIn the age of agile banking, how will legacy banks survive?
A close member of the family recently wanted to take advantage of the sign up bonus offered by a UK legacy bank (which shall remain nameless). Although he of course (as a family member) uses one of the...
View ArticleA cashless utopian future? Sure, but it may take some time
The death of cash in the U.K. is a slow burn and we often feel like the poor relation when compared to progressive countries like Denmark and Sweden where cash is increasingly marginalised. Much has...
View ArticleLegacy business banks should be afraid, very afraid
The other morning I read that the Tide business current account is taking 7% of the market for new customer accounts. A big achievement for a bank that’s less than a year old. (Strictly speaking Tide...
View Article
